check_circle error info report
  • 📦 Free shipping on orders over $59.

  • End of summer — save up to 39% ☀️

Cart (0)

Only $59.00 CAD more to get free shipping!

Your cart is empty

  • Banner

    EVERYTHING YOU NEED TO KNOW

    Frequently Asked Questions

    Questions about Aube, how it works, which containers to use, shipping or returns? You’re in the right place.

  • Product & Use

    How do I use Aube?

    keyboard_arrow_down
    add remove

    Using Aube is simple. Pour the pearled wax into a stable, heat-safe container, leaving enough room around the edges. Insert one or more wicks depending on the size of your container, making sure each wick is standing upright and surrounded by wax. Then simply light and enjoy.

    There’s no melting, pouring hot wax or traditional candle-making process required. When you want a different look, you can move the unused wax into another suitable container and create a completely new candle.

    As with any candle, always place it on a stable surface and never leave a burning flame unattended.

    How long does one bag last?

    keyboard_arrow_down
    add remove

    One bag of Aube can provide up to 120 hours of candlelight, depending on how you use it.

    Actual burn time can vary based on the number of wicks you light at once, the size of your container and how long you burn your candle during each session. Using one wick at a time will generally make your wax last longer, while larger arrangements with several wicks will use wax more quickly.

    One of the advantages of pearled wax is that only the wax immediately surrounding the flame melts, so the rest remains ready for future burns.

    How many wicks should I use?

    keyboard_arrow_down
    add remove

    It depends mainly on the size of your container and the look you want.

    For smaller containers, one wick is usually enough. For wider bowls or larger vessels, you can use two or three wicks to create a fuller candlelight effect.

    Make sure the wicks have enough space between them so their melt pools don’t immediately overlap. If you’re unsure, starting with one wick and adding another later is the easiest approach.

    You don’t need to use multiple wicks just because the container is large, it’s completely up to the atmosphere you want to create.

    What happens when the wick burns out?

    keyboard_arrow_down
    add remove

    Once a wick has finished burning, let the wax cool completely before touching it.

    You can then remove the used wick along with the small amount of hardened wax that formed around it. Smooth out or gently redistribute the surrounding pearled wax, insert a fresh wick and light your candle again.

    You don’t need to replace all of the wax every time a wick is finished. Simply refresh the small area around the wick and continue using the remaining wax.

    Can I mix scents?

    keyboard_arrow_down
    add remove

    Yes, you can mix different Aube scents if you want to create your own combination.

    For example, you could combine Vanilla with another fragrance to make the scent warmer, or blend two scents to create something completely different.

    Because fragrance combinations can smell different once they’re burning, we recommend starting with a small amount before mixing an entire bag. That way you can experiment until you find a blend you really like.

    You can also mix scented wax with Unscented if you want a softer fragrance.

    Safety & Containers

    What containers can I use?

    keyboard_arrow_down
    add remove

    Aube should always be used in a stable, heat-safe container that is designed to handle the heat of a burning candle.

    Ceramic, metal and appropriate heat-resistant glass are generally the best choices. Your container should have a solid base, enough room around the wick and no cracks, chips or damage.

    Avoid plastic, thin decorative glass or any container that could melt, crack, tip over or catch fire when exposed to heat.

    One of the best parts of Aube is being able to choose a vessel that fits your home — just make sure safety comes first.

    What happens if the candle is knocked over?

    keyboard_arrow_down
    add remove

    If Aube is accidentally knocked over, the loose pearled wax is designed to extinguish the flame. That said, Aube is still a real candle with an open flame and should always be used responsibly and never left unattended.

    How much space should I leave between wicks?

    keyboard_arrow_down
    add remove

    Keep each wick well separated and away from the sides of the container. If the flames feel too close together or the melt pools quickly combine, use fewer wicks.

    Orders & Delivery

    Where do you ship from?

    keyboard_arrow_down
    add remove

    Aube orders are packed and shipped directly from Canada. This allows us to keep fulfillment simple and give customers a clearer idea of where their order is coming from.

    Once your order has been prepared and handed over to the carrier, you’ll receive a shipping confirmation with tracking information when available.

    How long does shipping take?

    keyboard_arrow_down
    add remove

    Yes. We offer free shipping on orders over $59.

    Orders below that amount will have shipping calculated at checkout based on the delivery address and available shipping options.

    Can I change or cancel my order?

    keyboard_arrow_down
    add remove

    If you need to change or cancel your order, contact us as soon as possible after placing it.

    We’ll always do our best to help, but once an order has already been packed or handed over to the carrier, we may no longer be able to modify or cancel it.

    If you entered the wrong shipping information, contact us immediately so we can try to correct it before your order is processed.

    What is your 30-day money-back guarantee?

    keyboard_arrow_down
    add remove

    We want you to feel confident trying Aube.

    If you’re not satisfied with your order, contact us within 30 days of delivery and our team will review your request and help find the best solution.

    Depending on the situation, this may include a return, replacement or refund in accordance with our return policy. Items should not be excessively used or intentionally consumed before requesting a refund.

    The goal of the guarantee is simple: if something genuinely isn’t right with your Aube experience, we want to make it right.

    How do returns work?

    keyboard_arrow_down
    add remove

    If you need to return your order, contact us within 30 days of delivery before sending anything back.

    Our team will provide the return instructions and confirm whether your order is eligible.

    Returned products should be in good condition and should not be excessively used or damaged by misuse. Once the return is received and inspected, any approved refund will be issued to the original payment method.

    Original shipping charges may not be refundable, and return shipping may be the customer’s responsibility unless the product arrived damaged, defective or incorrect.

    Refund processing times can vary depending on your bank or payment provider after the refund has been issued.