Cart (0)
Your cart is empty
Welcome to AUBE. These Terms of Service govern your use of our website and your purchase of products from AUBE.
By accessing our website, creating an order or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
This website is operated by AUBE.
Throughout these Terms, “AUBE,” “we,” “us” and “our” refer to AUBE.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products to you.
Business name: Olivier Dancause, operating as AUBE
Email: contact@aubecandle.com
You may use our website only for lawful purposes.
You agree not to use the website in a way that could damage, disable, interfere with or compromise the security or operation of the website.
You must not attempt to gain unauthorized access to our systems, customer accounts or other restricted areas of the website.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect AUBE, our customers or our systems.
We make reasonable efforts to display our products, packaging, colours and other details as accurately as possible.
However, the appearance of colours and materials may vary slightly depending on your screen, lighting conditions or device.
Product packaging, labels, fragrances and other details may occasionally be updated without materially changing the product.
All products are subject to availability.
AUBE products are candles and candle-related products and must be used responsibly.
Always follow the instructions and safety information provided with the product.
AUBE pearled candle wax should only be used with appropriate, stable and heat-safe containers.
Never leave a burning candle unattended. Keep open flames away from flammable materials and use appropriate care around children and pets.
The customer is responsible for using AUBE products according to the instructions and reasonable candle-safety practices.
Nothing on our website should be interpreted as meaning that an open flame is completely risk-free.
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change from time to time without notice.
The price applicable to your purchase is the price displayed when you complete your order.
Applicable taxes and shipping charges will be shown before you complete your purchase where required.
For online transactions with Quebec consumers, merchants must disclose required information such as product details, pricing, associated charges and other relevant transaction information before the purchase is completed.
Promotions, discount codes, bundles and special offers may be subject to additional conditions displayed at the time of the offer.
Unless otherwise stated:
Any conditions communicated as part of a promotion form part of that offer.
Submitting an order does not necessarily mean that we have accepted it.
We may cancel or refuse an order for legitimate reasons, including:
If we cancel an order after payment has been collected, we will refund the applicable amount.
We may also limit quantities where reasonably necessary.
You are responsible for providing accurate and complete information when placing an order, including your name, email address and shipping address.
If you notice an error after placing your order, contact us as quickly as possible.
We will do our best to make changes before fulfillment, but we cannot guarantee that an order can be modified once it has been processed or shipped.
Payments are processed through the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment information may be processed by Shopify and third-party payment providers according to their own terms and privacy practices.
Orders are shipped according to our current Shipping Policy.
Processing times and estimated delivery dates are estimates unless otherwise expressly stated.
Shipping delays may occur due to carriers, severe weather, high-volume periods or circumstances outside our reasonable control.
However, nothing in these Terms removes any delivery rights provided to consumers by applicable law. Quebec law provides specific cancellation rights in certain circumstances when goods purchased at a distance are not delivered within the required period.
Please review our Shipping Policy for current processing times, destinations and shipping costs.
Where advertised, free shipping applies when an order meets the stated minimum purchase amount and any other clearly disclosed eligibility conditions.
The applicable shipping offer will be shown at checkout.
Returns and refunds are governed by our Returns & Refunds Policy.
Where offered, our 30-Day Money-Back Guarantee is subject to the conditions stated in that policy.
Our voluntary return policy does not limit any additional rights you may have under applicable consumer protection law.
Where we publish a return or refund policy, we are expected to respect the conditions we have communicated to customers.
If your order arrives damaged, defective or incorrect, contact us as soon as possible at contact@aubecandle.com.
We may ask for your order number and photographs of the product or packaging so that we can investigate the issue.
If the issue is confirmed, we will provide an appropriate solution in accordance with applicable law and our policies.
All content appearing on the AUBE website, including the AUBE name, logos, product photography, graphics, designs, text, videos and other original content, is owned by or licensed to AUBE unless otherwise indicated.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, sell, modify or commercially exploit our content without our prior written permission, except where permitted by law.
If you voluntarily submit a review, photograph, testimonial or other content to AUBE, you confirm that the content is yours or that you have permission to provide it.
Where you explicitly authorize AUBE to use that content, you grant us permission to reproduce and display it for the purposes agreed upon.
We reserve the right to remove content that is fraudulent, unlawful, abusive, misleading or unrelated to the product.
We do not require customers to provide only positive reviews.
Our website may contain services, applications or links operated by third parties, including payment processors, shipping providers, analytics services and social-media platforms.
We are not responsible for the content or independent practices of third-party websites.
Your use of those services may also be subject to the third party’s own terms and privacy policies.
We make reasonable efforts to keep the website accurate.
Occasionally, information may contain typographical errors, incorrect pricing, inaccurate product information or other mistakes.
If an error affects an order you have placed, we will communicate with you and handle the situation in accordance with applicable law.
We may correct website errors when discovered.
We aim to provide accurate information about AUBE and our products.
However, results and experiences can vary depending on factors such as the container used, number of wicks, burn duration, room size and fragrance preferences.
Statements concerning product performance should be understood in the context in which they are presented.
Nothing in these Terms excludes warranties, guarantees or legal protections that cannot legally be excluded.
To the fullest extent permitted by applicable law, AUBE will not be responsible for indirect or consequential losses arising solely from misuse of the website or products.
This limitation does not apply where liability cannot legally be excluded or limited, and nothing in these Terms restricts mandatory consumer rights or remedies available under applicable law.
You may not use the website to:
We may restrict access where necessary to address these activities.
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.
We may update these Terms of Service from time to time to reflect changes to our products, services, business practices or legal obligations.
Updated Terms will be posted on this page with a revised “Last updated” date.
Changes will apply prospectively unless applicable law requires otherwise.
These Terms are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein, subject to any mandatory consumer protection rules that apply based on your place of residence.
Nothing in these Terms requires a Quebec consumer to waive rights regarding jurisdiction, court proceedings or other protections granted by Quebec consumer law.
Questions about these Terms of Service can be sent to:
AUBE Customer Care
Email: contact@aubecandle.com