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At AUBE, all orders are packed and shipped directly from Canada.
This Shipping Policy explains our delivery times, shipping costs, tracking and what to do if there is an issue with your shipment.
AUBE currently ships within Canada.
We’re working toward expanding to additional destinations in the future.
If your location is not available at checkout, unfortunately we’re not able to ship there at this time.
Our standard estimated delivery time is 2–4 business days.
Business days do not include weekends or statutory holidays.
Delivery times are estimates and may occasionally be affected by factors outside our control, including carrier delays, severe weather, holidays or periods of unusually high order volume.
Any estimated delivery date displayed on our website or at checkout should be treated as an estimate rather than a guaranteed delivery date.
All AUBE orders are packed and shipped from Canada.
Once your order has been handed over to the shipping carrier, you’ll receive a shipping confirmation email with tracking information when available.
We offer free shipping on orders over $59.
If your order does not meet the free-shipping threshold, the applicable shipping cost will be displayed at checkout before you complete your purchase.
Promotional shipping offers may occasionally have additional conditions, which will be clearly displayed when applicable.
Once your order ships, you’ll receive a confirmation email containing your tracking information when tracking is available for the selected shipping service.
Please allow some time for tracking information to update after your shipment has been processed by the carrier.
If your tracking has not updated for an extended period, contact us at [your support email] and we’ll help look into it.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as quickly as possible.
We’ll do our best to update the information before your order ships, but we cannot guarantee that changes can be made once an order has already been processed or handed over to the carrier.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
Occasional shipping delays can happen after an order leaves AUBE.
If your package is taking longer than expected, we recommend first checking the tracking information provided by the carrier.
If the package appears significantly delayed or tracking has stopped updating, contact us and we’ll help investigate the shipment.
If your tracking indicates that your package may be lost, contact us at contact@aubecandle.com with your order number.
We’ll review the shipment and, where appropriate, work with the carrier to investigate what happened.
Depending on the circumstances, we may provide a replacement or another appropriate resolution.
If tracking shows your order as delivered but you cannot find it, we recommend checking:
If you still cannot locate the package, contact us and we’ll help determine the next steps.
If your AUBE order arrives damaged, contact us as soon as possible.
Please send us:
Once we’ve reviewed the issue, we’ll work with you on an appropriate solution, such as a replacement or refund.
During holidays, product launches, sales or periods of unusually high demand, orders may take slightly longer than normal to arrive.
We appreciate your patience during these periods and will always aim to get your AUBE order to you as quickly as possible.
If you have any questions about shipping or an existing order, contact:
AUBE Customer Care
contact@aubecandle.com
Please include your order number when contacting us about an existing purchase.