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At AUBE, we want you to feel confident trying something new. If your order isn’t right for you, we offer a 30-day money-back guarantee from the date your order is delivered.
You have 30 days from delivery to contact us if you’re not satisfied with your purchase.
You’re welcome to open and try your first bag of Aube. If it’s not for you, contact us within the 30-day period and we’ll help make it right.
For orders containing multiple bags, our satisfaction guarantee covers one opened bag per order. Any additional bags must remain unused and unopened to be eligible for return and refund.
This allows you to genuinely experience Aube while keeping our return policy fair for everyone.
To request a return, contact us at [your support email] before sending anything back.
Please include:
Once your request has been approved, we’ll provide instructions on where and how to send your return.
Please do not send products back without contacting us first.
To qualify for a return:
If you purchased a bundle and decide Aube isn’t for you, you may try one bag under our 30-day guarantee.
Any remaining bags must be unopened and returned to qualify for a refund on those products.
If multiple bags have been opened or substantially used, those additional opened bags may not be eligible for refund.
If your order arrives damaged, defective or you receive the wrong product, contact us as soon as possible.
Send us your order number along with clear photos of the item and packaging. Once reviewed, we’ll arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.
For standard returns or change-of-mind purchases, return shipping costs are the responsibility of the customer unless otherwise stated.
If your product arrived damaged, defective or incorrect, AUBE will cover the appropriate replacement or return costs.
Original shipping charges are generally non-refundable.
Once your return has been received and reviewed, we’ll let you know if your refund has been approved.
Approved refunds will be issued to your original payment method.
After the refund is processed by AUBE, your bank or payment provider may take additional time to post the funds to your account.
If you need to cancel or modify an order, contact us as quickly as possible.
We’ll do our best to help, but once an order has been packed or shipped, we may no longer be able to cancel or change it.
Products clearly marked Final Sale at the time of purchase are not eligible for standard returns unless they arrive damaged, defective or incorrect.
For returns, refunds or questions about this policy:
AUBE Customer Care
contact@aubecandle.com