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At AUBE, we care about your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise interact with AUBE.
By using our website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you provide directly to us, including:
When you browse our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages viewed, referring website and interactions with our website.
Payment information is processed securely by our payment providers. AUBE does not directly store complete payment card information.
We use personal information only for reasonable business purposes, including to:
We will not use your personal information for a new purpose that is materially different from those described above without obtaining consent when required.
Our online store is hosted through Shopify.
We may share personal information with trusted companies that help us operate AUBE, including Shopify, payment processors, shipping carriers, email providers, customer-service providers, analytics services and advertising platforms.
These companies receive only the information reasonably necessary to provide their services to us.
Some service providers may process or store information outside Quebec or Canada. When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction.
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website and measure marketing performance.
Some cookies are necessary for the website to function correctly. Other technologies used for analytics, personalization or advertising may require your consent depending on applicable law.
Where required, you can manage your preferences through our cookie consent tools.
You may also restrict cookies through your browser settings, although some website features may not function correctly as a result.
If you subscribe to AUBE emails, we may send you information about new scents, product launches, restocks, promotions and other AUBE news.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional messages related to an order you have placed.
We do not sell your personal information for money.
We may disclose personal information to trusted third parties when necessary to operate our business, including:
We may also disclose information when required by law or when reasonably necessary to protect AUBE, our customers or others.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
For example, certain order and transaction records may need to be retained for accounting, tax, fraud-prevention or legal purposes.
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a privacy incident that creates a risk of serious harm, we will take the steps required by applicable privacy laws.
Depending on applicable law, you may have the right to request:
Certain requests may be subject to legal exceptions or retention requirements.
To exercise your privacy rights, contact us using the information provided below.
AUBE is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
Our website may contain links to websites or services operated by third parties.
AUBE is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services or legal requirements.
When changes are made, the updated version will be published on this page and the “Last updated” date will be revised.
Where required by law, we will provide additional notice of material changes.
The person responsible for privacy at AUBE can be contacted regarding questions, concerns or requests relating to personal information.
Privacy Officer
AUBE
Email: contact@aubecandle.com
For general customer-service questions, you can also contact us through our Contact page.